Warranty and Service Policy

Warranty and service obligations for custom furniture are agreed in the applicable quotation, purchase order and contract. This page explains the information that should be documented before delivery; it does not replace the agreed project terms.

Confirm before order award

• Product model, approved sample, drawings and material/finish references
• Warranty period, covered defects and exclusions
• Inspection and acceptance process
• Claim evidence, notification route and response process
• Spare parts, repair or replacement responsibilities
• Delivery, installation and local-service responsibilities

Making a service enquiry

Please include the project name, purchase order or batch reference where available, product/model identifier, photographs, description of the issue and contact details. This enables the project team to assess the next step. Send enquiries to Marketing@baotian.com or use our contact form.

For practical planning guidance, see Hotel Furniture Warranty and Service Levels.